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A Notice of Dispute is part of the AT&T Informal Dispute Resolution Process. It’s more than just calling customer care. It’s how you escalate your issue and tell a specialized AT&T representative what happened and what you want AT&T to do for you (such as refunding a particular charge). If you have an attorney, you’ll need to sign a form giving AT&T permission to share your account information with them. The escalation team has at least 60 days after receiving the required information to try to resolve your claim. If we can't, either you or AT&T can file a small claims lawsuit or begin arbitration.  

Get the Notice of Dispute form

Arbitration is a way to resolve a dispute outside of court. A neutral arbitrator reviews the evidence from both sides and makes a legal decision about whether you or AT&T is entitled to the relief requested. Arbitration is less formal than a court case, but the arbitrator can award the same individual relief that a court could award. AT&T arbitrations are handled by an established arbitration provider called JAMS. For more info, go to att.com/arbitration-information

If you initiate an arbitration and you’re not seeking more than $75,000, AT&T will pay your portion of the arbitration filing fees at your request, so long as there is no dispute that you have fully complied with the pre-arbitration requirements. If you’re seeking more than $75,000 (or if the arbitrator finds that it’s frivolous), your share of the costs of arbitration will be determined by the JAMS Streamlined Arbitration Rules and Procedures, available at jamsadr.com/rules-streamlined-arbitration.  

No. Your agreement requires that you first submit a completed Notice of Dispute form to AT&T’s escalations team and give them 60 days to work out a resolution. While you may have called customer care already, the escalations team would like an opportunity to address your claim before you begin a legal proceeding. It’s important that you fill out the Notice of Dispute form completely, including your account number, so that we can consider your claim without delay.

Get help finding your account number or call 611 from your AT&T wireless phone.

You can bring most any claim in arbitration (except claims arising out of bodily injury or death), so long as it seeks relief for you individually, not on behalf of anyone else.

Yes. Instead of arbitration, you can bring an individual claim in small claims court if your claim is within your local court’s dollar limits. Small claims courts are designed to be simpler than other courts, and a judge or magistrate (not a jury) will hear both sides, review the evidence, and decide your case. Dollar limits vary by location, so contact your local civil courthouse to confirm the limit where you live. Only individual claims are allowed, not class actions or claims seeking relief on behalf of anyone else.